The Chetson Firm, a Raleigh criminal defense law firm, has introduced a new client portal, where existing clients will be able to log in to view discovery and other documents related to their case. This new resource will enable clients to access the information they want and need, at the time that they need access, without having to call the office to request that documents be sent. In addition, the new client portal will also allow clients to upload their own documents, such as case notes or witness contact information. When documents are uploaded, staff at the firm are notified so that they can look at the new information that has been shared. Beyond this, the new system also allows clients and other service providers to email documents that are then synced with a client’s file.
Members of the firm are constantly seeking ways to improve and streamline the client experience. The creation of the client portal came as a result of analysis of the most common client questions and requests. Contact analysis showed that clients most frequently inquired about discovery, and often made the same request for previously provided to be information to be sent multiple times. The portal will allow clients access to their information real time without having to call or wait.
The Chetson Firm is one of the first criminal firms to offer this 24/7 access to clients. To learn more, contact us at 919-352-9411.