In order to provide a high quality of service for my clients, I use a number of different technologies to help manage my practice.
First, I use all Apple technologies. I do this because Apple products – iMacs, the MacBook Air, and iPhones and iPads – are less susceptible to viruses. In part, that’s because there are fewer Apple products in the world than Windows machines, which consequently means that the people who write virus software tend to focus on Windows.
Second, I use Google products – including Google Voice and GMail – to help assist me in client communication. Google Voice provides automatic computer-assisted transcription of voicemails. GMail is a very secure email system.
Third, my office uses a series of other equipment – in addition to the standard heavy-duty full-size copier – including scanners to keep a backup of all records in a secure location.
We never maintain credit card numbers. Sensitive documents are shredded immediately. And we lock away paper files that we are required to keep.
We love DayLite, a product of Marketcircle. DayLite is a customer contact management system that enables us to track cases, maintain a comprehensive database of various law enforcement agencies and people.
DayLite also has apps that allow us to sync data with our iPads and iPhones so that we can have secure access to our database and files when we’re away from the office.